PRIVACY

YOUR PRIVACY IS IMPORTANT TO XPEDO BENELUX

Our goal is to make sure you are aware of how we collect, use, share and store your personal information when you create an Xpedo Benelux account, contact our customer service representatives and visit Xpedo Benelux and Mellemtrading websites covered by this privacy policy .

WHAT DATA DOES XPEDO BENELUX COLLECT?

We ask for personal information - such as your name, email address, last name, location and other information - so that you can sign in to your account, receive personalized support, receive important safety information about your devices and get the most out of our products.

WHEN YOU CREATE AN XPEDO BENELUX BY MELLEM TRADING ACCOUNT

Xpedo Benelux stores your name, email address and password so you can log in, and it helps us verify your account when you call customer service.

WHEN YOU BUY PRODUCTS OR SUBSCRIPTIONS

When you purchase products or subscriptions from Xpedo Benelux, we ask for information such as your name, address and telephone number so that we can process your order and ship it to you.

 

We have third parties that verify your address and process your payment details, but Xpedo Benelux does not store your payment card details. We only use this data when executing your orders.

WHEN YOU SYNCHRONIZE PRODUCTS

When you sync your device, we collect information such as your IP address, sync time and date, and battery level to identify and fix errors and sync issues and to provide better customer service.

WHEN YOU CONTACT XPEDO BENELUX

We know you prefer to remain invisible, but we may collect things like your contact and device information during customer service calls to make sure you get the help you need.

OUR USE OF COOKIES

We use cookies for the following purposes:

 

  • Facilitate website functionality and provide you with the best possible experience;

  • Identify and resolve issues with the website;

  • Analyze how you and other visitors navigate our websites and collect aggregate statistics about the use of our websites and response rates so that we can better understand our users, provide relevant content and functionality and improve the user experience;

  • Remember your preferences;

  • Preventing and detecting fraudulent activities;

  • Securing the website and your data; and Understand the effectiveness of our marketing campaigns, including affiliate marketing, and improve our search engine optimization.

 

We collect the following information through cookies, either directly or through external providers:

 

  • Network or connection information, such as your IP address;

  • Device information, such as your browser type and version, language, time zone, operating system and version or location; or

  • Usage data, such as time and date of your visit, products purchased, or page views or clicks. ​​​​​​​

  • Xpedo Benelux also uses third-party services to facilitate cookies, cookie management and related programs and to monitor the performance of websites and services:

Our cookies are divided into three categories, as described below. Your browser may provide you with additional information about each cookie, such as the expiration date.


 

MANDATORY COOKIES:

These cookies are required for the site to perform basic functions, such as recognizing your login information, protecting your information, or updating your shopping cart. Most cookies in this category are session cookies.

 

Personal data of Mandatory Cookies is kept by Xpedo Benelux in a manner indicated by Xpedo Benelux for as long as this is necessary for control, registration and compliance purposes.

 

The legal basis for processing this personal data for these purposes is our legitimate interest to ensure that our website functions properly and in a secure manner and to respect users' choices and preferences.

 

FUNCTIONAL COOKIES:

These cookies help us analyze website usage and site performance and perform other basic functions such as remembering your location or language preference. While most cookies in this category are session cookies, some cookies are kept longer for this purpose.

 

Personal data from functional cookies are stored by Xpedo Benelux in a manner indicated by Xpedo Benelux for as long as this is necessary for analysis purposes.

 

Where required by law, the legal ground for processing this personal data is your consent. You can withdraw your consent at any time by managing your cookie preferences as described below.

 

ADVERTISING COOKIES:

These cookies are used to advertise on partner websites and social media, such as personalizing the ads you see or evaluating the effectiveness of marketing campaigns. Most cookies in this category last for 30 to 90 days, although a few cookies last for a shorter or longer period of time.

 

Personal data from Advertising Cookies are stored by Xpedo Benelux in a manner indicated by Xpedo Benelux for as long as this is necessary for analysis purposes.

 

Where required by law, the legal ground for processing this personal data is your consent. You can withdraw your consent at any time by managing your cookie preferences as described below.

 

Store policy

Who are we

Mellem Trading is a dynamic family business that, with Xpedo, has been focusing for some time on indoor training options for competitive as well as recreational cyclists.

We are proud that we have become an official co-distributor in the European market for the Taiwanese quality company Xpedo.

The quality brand Xpedo has been a reliable supplier of bicycle products for almost 40 years and, just like us, is a family business in which quality and reliability are of paramount importance.

With the Xpedo APX cycle trainers COMP and PRO there is a New Kid in Town that fits in the top three of quality Smart cycle trainers.

In the coming period we will work together with Xpedo to expand the product range. Among other things with the training app WhiizU World, which makes training even more fun.

 

OUR MISSION

We strive to be a sustainable company by developing premium products that can be used for sports. Top products that match the passion and important activities in the lives of our customers.

 

OUR VISION

 

We want to become the top three market leader in every market we serve and our products should be loved for their attractive design, superior quality and best value for money and durability.

 

 

OUR VALUES

 

The foundation of our culture is clarity, honesty, integrity and respect for employees, customers and business partners. Every employee is committed to serving customers and partners by delivering excellence and delivering on promises.

Payment methods

 

- Credit / Debit Cards
- PAYPAL

- IDEAL